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Alphabyte IT, your trusted technology partner

IT Support in Swansea

Managed IT support for Swansea businesses, with remote fixes, planned onsite visits and one fixed monthly fee.

Swansea

IT support for Swansea, managed from east Cardiff

Alphabyte IT provides managed IT support for businesses in Swansea from our office in east Cardiff, about 43 miles along the M4, or roughly an hour’s drive on a clear road. Swansea is one of the areas we already cover. For a fixed monthly fee from £40 per user + VAT, your team gets unlimited help by phone, remotely and onsite.

The distance matters less than most people expect. The everyday problems that stop someone working, such as a locked account, an email that won’t send or a program that keeps crashing, are fixed remotely, with nobody needing to travel. When a job does need hands on, an engineer comes to your office, and the visit is part of the monthly fee.

Your calls come to the same small team each time, people who know your staff by name. There’s no call centre and no automated menu standing between you and the person who can fix the problem.

Remote fixes

Most problems are solved over a secure remote connection, so the M4 never slows them down.

Planned visits

Installs, network work and office moves are planned ahead, so each trip to Swansea counts.

Straight-away response

Urgent problems are typically picked up straight away, backed by our SLA.

Tender ready

Systems kept to the Cyber Essentials standard, which public-sector buyers increasingly ask for.

Remote support

What we sort out without the drive

With your permission, our team connects securely to the computer that needs attention and fixes the problem while you watch. Most of what a typical Swansea office needs from its IT provider is handled this way:

  • Password resets, locked accounts and multi-factor authentication prompts that have stopped working
  • Outlook, Teams, OneDrive and SharePoint problems in Microsoft 365
  • New starters set up and leavers’ access removed on the day they go
  • Software installs, updates and security patches, scheduled around your working day
  • Backup checks and security alerts, which our monitoring flags before you notice anything

Onsite in Swansea

When a job needs someone in the room

Some work can’t be done down a line: a network cabinet that needs re-patching, Wi-Fi that won’t reach the far end of a unit, new desks and screens to set up, or a server that won’t power on. For those, an engineer comes to you.

Because Swansea is an hour from our office, we fix whatever we can remotely first, then plan the visit so the engineer arrives knowing what the job needs. One practical tip: if you have more than a handful of staff, keep a spare laptop set up and ready, so a hardware failure means swapping machines rather than waiting for a repair.

We’ll be honest about fit, too. If your business needs an engineer able to walk through the door within minutes, a firm based in the city, or someone in-house, may suit you better. For most offices, remote fixes plus planned visits cover everything.

The local picture

What Swansea’s economy means for your IT

Every area’s IT looks a little different. These are the local factors we take into account when we look after a business in Swansea.

Faster connections are arriving

The Swansea Bay City Deal includes a £55 million Digital Infrastructure programme across the city region. Its three strands cover broadband for the hardest-to-reach rural areas, gigabit-capable connections for public-sector sites and economic growth zones, and wider 4G and 5G coverage.

If your broadband contract is up for renewal, check what’s now available at your address before you sign again. We’ll look at what you have, what you pay, and whether a backup connection is worth adding so that one fault on the line doesn’t stop the office. How we look after networks and Wi-Fi.

Small units still need proper networks

Swansea Council rents out around 75 small business units across six workshop sites, at Swansea Enterprise Park and elsewhere in the city, ranging from 46 to 232 square metres. Units like these often start with the internet provider’s router on a shelf and one Wi-Fi network shared by staff, visitors and the card machine.

That set-up causes trouble in a Cyber Essentials assessment, which expects default passwords to be changed and a properly configured firewall. We separate staff and guest Wi-Fi, change default passwords, configure the firewall properly and make sure the signal reaches the workshop floor as well as the office.

Selling to the public sector

Swansea has a large public sector. DVLA alone employs more than 6,000 people across its sites in Swansea and Birmingham, alongside the council, the university and the health board. Local firms that supply public bodies, or want to, often find Cyber Essentials on the supplier checklist, and UK central government buyers ask for it, or equivalent controls, on contracts that involve handling personal information.

We prepare businesses for Cyber Essentials from £295 + VAT, plus the IASME assessment fee, and every business we’ve prepared has passed. For our managed IT clients, most of the work is already done, because we keep every system to the standard.

Grants for growing firms

At the time of writing, Swansea Council’s Local Growth Fund offers pre-start grants of up to £25,000 for businesses not yet trading, with equipment among the typical costs, and growth grants of up to £50,000 at a 50% rate for businesses creating new jobs. New jobs mean new laptops, licences and accounts.

If you’re putting a bid together, we can give you a fixed written quote for the IT, so the figures in your application are real. The council sets the rules and decides what qualifies, so read its business funding page before you order anything.

Two Alphabyte IT team members looking at a laptop together

Who we work with

Practices, consultancies and agencies

Most of the businesses we look after are professional firms and growing teams that need their systems ready first thing every morning. Each has its own pressure points. An accountancy practice in January needs its tax software and client portal working without a hitch. An estate agency lives on its phones and property software. An engineering firm needs large drawing files to open quickly, in the office or on site.

Ross Owen founded Alphabyte IT in 2009 after working in IT at large Cardiff law firms, and we’ve been looking after businesses across South Wales ever since.

Already have an IT provider?

Most businesses that come to us do. Moving usually takes one email from you: we assess your systems for free, agree a plan and handle the handover with your current supplier. See how switching works.

Want a quick outside view first? Our security brand AlphaSec offers a free security snapshot, a one-page report built from public records only, covering email spoofing protection, your website certificate and your domain renewal.

Questions

IT support in Swansea: FAQs

Is Cardiff too far away to support an office in Swansea?

No. Most problems are fixed remotely, so the distance doesn’t change how quickly you get help. For jobs that need someone onsite, we plan the visit, and the drive is about an hour on a clear road.

Do you charge extra to visit Swansea?

No. Support is unlimited by phone, remotely and onsite within the monthly fee, from £40 per user per month + VAT. Projects such as office moves are quoted separately. See what’s included.

Which parts of Swansea do you cover?

The whole city, including the city centre, SA1, Swansea Enterprise Park, Morriston, Clydach, Gorseinon, Pontarddulais, Gowerton, Sketty, Uplands and Mumbles, as well as Neath Port Talbot and the rest of South Wales.

Can you help us meet a public-sector buyer’s security requirements?

Often, yes. The most common requirement is Cyber Essentials, which we prepare businesses for from £295 + VAT plus the IASME assessment fee. If a buyer’s questionnaire asks for more, send it to us and we’ll tell you honestly what we can help with.

It’s very simple

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