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IT support, management, projects and security for businesses
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5.0 from 12 Google reviews · Cyber Essentials certified
Free · Read-only · No obligation
Most businesses set up Microsoft 365 years ago and nobody has checked the security settings since. Our free audit checks 28 of them, read-only, across sign-ins, admin accounts, email, SharePoint, backups and devices, then sends you a Red, Amber and Green report with the exact fix for each finding.
We understand you
Alphabyte IT is an independent IT management company in east Cardiff. Since 2009 we’ve been the IT department for businesses across Cardiff and South Wales: help whenever your staff need it, proactive monitoring, daily backups, and security kept to the Cyber Essentials standard.
Your business deserves top-tier service from an IT partner that empowers smooth operations and maximises growth potential. At Alphabyte IT, a trusted Managed Service Provider in Cardiff, we prioritise your needs, delivering IT support in Cardiff that’s built on trust, transparency, reliability and so much more.
Unlimited support by phone, remotely and onsite, with urgent problems picked up straight away, from £45 per user per month + VAT.
Book a CallWhat’s included
Our managed IT service makes us your IT department. You pay one fixed monthly fee for each person we support, and it covers every question and every fix, however often your team gets in touch. It also covers the work you don’t see: monitoring, updates, backups and security, so fewer problems happen in the first place.
It costs from £45 per user per month + VAT. The exact figure depends on your headcount, any servers in your office and how your systems are set up, so we look first and then give you a fixed quote. Our agreement includes a no-obligation review period, so you can see how we work before you commit.
Managed IT support
From £45 per user, per month + VAT
How support works
If an IT problem stops your business working, call us on 02920 022100. Urgent problems are typically picked up straight away, and our response times are backed by an SLA in your support agreement. There’s no call centre and no automated menu: you speak to someone on our team who knows your systems.
Measured in our Freshdesk service desk: 153 tickets from two managed clients, 1 July to 30 September 2026, business hours only.
Most problems are fixed remotely: with your permission, an engineer connects securely to your computer, so nobody waits for a visit. When a job needs hands on, such as a network fault or a new starter’s desk, we come to you, and onsite visits are included in the monthly fee.
Our office is on Rhymney River Bridge Road in east Cardiff, close to the A48 Eastern Avenue and a short drive from the M4. You deal with the same small team every time, people like Andrew, who has been with Alphabyte for 14 years, and Jon, with us for seven.
Talk to someone who knows you by name.
Most issues are sorted without anyone travelling.
An engineer comes to your office when the job needs hands on.
Problems such as a backup that hasn’t run are flagged and fixed early.
Microsoft Partner
As an official Microsoft Partner we provide clients with a comprehensive range of IT solutions from the world’s leading developer of software systems and applications. This means you are using the latest technology to give you that all important competitive edge in a world where speed of service and reliability are so important.
Being independent, we are not incentivised to sell you additional services or products just for the sake of them. We simply devise bespoke IT packages that specifically meet your business needs.
Book a CallSecurity
Security is part of the service, not an extra: multi-factor authentication enforced on every account, anti-virus and anti-spam on every device, and daily backups. Every system we manage is kept to the Cyber Essentials standard, the UK government-backed baseline against the most common cyber attacks, whether or not you hold the certificate.
Many attacks on small businesses start with email, through a stolen password or a message pretending to come from you or a supplier, so we lock down Microsoft 365 and your email domain too.
If a customer, tender or insurer asks for Cyber Essentials, we get you ready. For Cyber Essentials Plus, we also support you through the certification body’s audit. Read more about our cyber security work.
Gap check, fixes and help with the assessment, + VAT and the IASME fee. Every business we’ve prepared has passed.
A one-page report from AlphaSec, our security brand, built from public records: email spoofing protection, website certificate and software, domain renewal.
Multi-factor authentication on every account, so a stolen password on its own isn’t enough to get in.
SPF, DKIM and DMARC set up properly, so nobody can easily send email pretending to be you.
Our services
Around day-to-day support, we look after the rest of your technology, so there’s one number to call.
Unlimited support, monitoring, backups and security for a fixed fee per user.
Working alongside your own IT person or team, covering the areas you agree with us.
Email, Teams, SharePoint and OneDrive set up properly, with licences supplied and managed.
Daily backups checked by our team, and a plan for getting you working again if the worst happens.
Office networks, firewalls and Wi-Fi set up securely and kept up to date.
Help choosing and running an office phone system, working alongside our telecoms partners.
Moves, migrations and upgrades planned with you and quoted up front.
Honest advice on cloud or a server in the office, then a move with as little disruption as possible.
Microsoft Copilot licensed and switched on safely. Need an AI consultant in Cardiff or workflow automation? See our sister business AlphaOps.
Your security reviewed and improved, and Cyber Essentials support from £295 + VAT.
Testimonials
“We’ve been with Alphabyte IT for over five years now, and we couldn’t be happier with their services. The team is incredibly knowledgeable and always goes above and beyond to keep our IT systems running smoothly. From proactive maintenance to quick response times for any issues that arise, they’ve been an invaluable partner to our law firm. We look forward to many more years of collaboration with them.”
“Switching to Alphabyte IT for our IT managed services was one of the best decisions we’ve made for our firm. Their team has consistently exceeded our expectations with their professionalism and expertise. They’ve been with us every step of the way, from upgrading our systems to providing ongoing support and maintenance. We have complete confidence in their abilities and are happy to recommend them to other businesses seeking reliable IT services.”
“As a professional Architects firm, having a reliable IT partner is crucial to our operations and we’ve trusted Alphabyte IT with this role for over seven years now. Their dedication to planning and resolving issues are unmatched. They understand our unique needs and always provide tailored solutions to help us succeed. We highly recommend their services to any business looking for a trustworthy IT partner.”
“We’ve been working with Alphabyte IT since the start of our law firm, and they’ve been instrumental in our growth and success. Their team is responsive, proactive, and truly cares about our business.”
5.0 from 12 Google reviews
Who we look after
Ross Owen founded Alphabyte IT in 2009 after working in IT at large Cardiff law firms, and professional firms are still at the heart of what we do. We look after:
Where we work
We support businesses in every part of Cardiff, from the city centre and Cardiff Bay to the business parks at Cardiff Gate and St Mellons, and across South Wales, including:
Questions
We’re at 9/10 Connies House, Rhymney River Bridge Road, Cardiff CF23 9AF, in east Cardiff on the Newport side of the city, close to the A48 Eastern Avenue. Alphabyte IT Limited (company number 07014261) was founded in 2009 by Ross Owen, our founder and CEO.
Yes, every part of Cardiff, and onsite visits aren’t charged extra: support is unlimited by phone, remotely and onsite within the monthly fee.
IT support usually means fixing problems when something goes wrong. Managed IT services means a provider takes ongoing responsibility for your IT: support when you need it, plus monitoring, updates, backups and security in the background, for a fixed monthly fee. Our service is both.
Only if someone asks for it, and many do: UK central government asks for it (or equivalent controls) on some contracts, and many councils, larger companies and insurers ask for it. We keep every system we manage to the standard anyway, so for most of our clients the certificate is mostly paperwork. Certification support costs from £295 + VAT, plus the IASME assessment fee.
Yes. Remote support works the same wherever someone is working, and the protection we put in place, such as multi-factor authentication and anti-virus, covers laptops used at home as well as in the office.
Switching provider
Most businesses that come to us already have IT support and want quicker answers, the same people each time, or a service that covers what they thought they were paying for.
Moving is easier than most people expect. It usually takes one email from you to your current provider. We assess your systems for free, agree a plan with you and handle the handover. See how our easy transfer works.
Honest advice
If you’re a very small business with a couple of laptops and everything in Microsoft 365, a full managed service may be more than you need, and we’ll tell you so. If you already have your own IT person, co-managed IT lets us work alongside them rather than replace them.
And if your current provider answers quickly, keeps you secure and backed up, and you’re happy, there’s no reason to move. A free security snapshot is an easy way to check one part of that without changing anything.
Let’s get you transferred across
We handle everything so there is no need to worry about any of the transfer process. We have done it many times before!
Let’s answer some
Our managed IT support starts from £45 per user per month + VAT, covering unlimited support by phone, remotely and onsite, plus monitoring, backups and security. See our pricing.
We offer a comprehensive range of IT services tailored to meet the needs of businesses of all sizes. Our services include network security, cloud computing, data backup and recovery, IT consulting, managed IT services, helpdesk support, and more. Our IT management service includes an unlimited amount of IT support and administration, remotely and onsite where required.
If an IT problem stops your business working, call us and we’ll typically pick it up straight away. Our response times are backed by an SLA, and most issues are fixed remotely without anyone needing to visit.
Yes, absolutely. As an independent IT services provider, we believe in providing personalised solutions tailored to the unique requirements of each client. Our team will work closely with you to understand your business goals and develop customised IT solutions that meet your needs and budget.
Our goal is to build long term working relationships with our clients, and each of our client’s users is on first-name terms with each of our team members. What sets us apart is our unwavering commitment to keeping your business operating at all times. We prioritise trust, reliability, and exceptional service. Our team of highly skilled IT professionals continuously strives for excellence in everything we do.
Security is our top priority and we strive to keep each of the systems we manage to the Cyber Essentials standard, even if you decide not to go for the actual CE certification. As standard we implement robust security measures, including firewalls, antivirus software and encryption to safeguard your sensitive data against cyber threats.
Absolutely. We have extensive experience in cloud computing and can assist with migrating your data to the cloud securely and efficiently. Whether you’re considering a partial or full migration, we’ll work with you to develop a customised plan that minimises disruption to your business operations.
Our commitment to your success doesn’t end after implementation of a project. We provide ongoing support and maintenance to ensure that your IT systems remain optimised and secure at all times. Whether you have questions, need troubleshooting assistance, or want to explore new technology solutions, our team is here to help every step of the way.
We make your move to us as easy as possible with our easy transfer process. Typically you will need to send a single email and we’ll take care of the rest!
Absolutely! Get in touch with us today and we can arrange references from happy clients in your industry.
Alphabyte IT is one of four specialist services from the same Cardiff company. If you need a hand with something else, you're in good company.
Practical AI and workflow automation that takes the busywork off your team, starting with a free automation audit.
Visit AlphaOps →Cyber securityAlphaSecCyber security without the scare stories: Cyber Essentials, Microsoft 365 security and email protection, starting with a free security snapshot.
Visit AlphaSec →WebsitesAlphaPixelWebsites for professional firms. We redesign your homepage first, for free, so you can see it before you spend a penny.
Visit AlphaPixel →Speak to our Cardiff team
Tell us a little about your setup (or your Cyber Essentials deadline) and we’ll come back to you quickly. Already with another IT provider? Switching takes just one email.