Cardiff’s leading lifetime support provider

IT Support & Managed IT Services in Cardiff

IT support, management, projects and security for businesses

5.0 rating on Google

Accreditations and technology partners: Cyber Essentials, Copilot, SonicWall, ConnectWise ScreenConnect, Microsoft, Fujitsu and HP

We understand you

Trusted Technology Partner For Life

Alphabyte IT is an independent IT management company in east Cardiff. Since 2009 we’ve been the IT department for businesses across Cardiff and South Wales: help whenever your staff need it, proactive monitoring, daily backups, and security kept to the Cyber Essentials standard.

Your business deserves top-tier service from an IT partner that empowers smooth operations and maximises growth potential. At Alphabyte IT, a trusted Managed Service Provider in Cardiff, we prioritise your needs, delivering IT support in Cardiff that’s built on trust, transparency, reliability and so much more.

Unlimited support by phone, remotely and onsite, with urgent problems picked up straight away, from £40 per user per month + VAT.

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What’s included

What our IT support in Cardiff includes

Our managed IT service makes us your IT department. You pay one fixed monthly fee for each person we support, and it covers every question and every fix, however often your team gets in touch. It also covers the work you don’t see: monitoring, updates, backups and security, so fewer problems happen in the first place.

It costs from £40 per user per month + VAT. The exact figure depends on your headcount, any servers in your office and how your systems are set up, so we look first and then give you a fixed quote. Our agreement includes a no-obligation review period, so you can see how we work before you commit.

Not included in the monthly fee

Microsoft 365 licences, which we can supply and manage for you
New hardware and software (Evergreen IT leasing can spread the cost)
Projects such as office moves and migrations, which we quote separately

Managed IT support

From £40 per user, per month + VAT

Unlimited support by phone, remotely and onsite
Urgent problems typically picked up straight away, with response times backed by an SLA
Proactive monitoring, so many issues are fixed before anyone notices
Daily backups and a disaster recovery plan, monitored by our team
Anti-virus and anti-spam on every device
Multi-factor authentication and security best practice enforced
Systems kept to the Cyber Essentials standard, certified or not
The same small team, on first-name terms with your staff

Get a fixed quote See pricing

How support works

How quickly we respond and how support works

If an IT problem stops your business working, call us on 02920 022100. Urgent problems are typically picked up straight away, and our response times are backed by an SLA in your support agreement. There’s no call centre and no automated menu: you speak to someone on our team who knows your systems.

Most problems are fixed remotely: with your permission, an engineer connects securely to your computer, so nobody waits for a visit. When a job needs hands on, such as a network fault or a new starter’s desk, we come to you, and onsite visits are included in the monthly fee.

Our office is on Rhymney River Bridge Road in east Cardiff, close to the A48 Eastern Avenue and a short drive from the M4. You deal with the same small team every time, people like Andrew, who has been with Alphabyte for 14 years, and Jon, with us for seven.

By phone

Talk to someone who knows you by name.

Remote fixes

Most issues are sorted without anyone travelling.

Onsite in Cardiff

An engineer comes to your office when the job needs hands on.

Proactive monitoring

Problems such as a backup that hasn’t run are flagged and fixed early.

Microsoft Partner

We are an Independent Official Microsoft Partner

As an official Microsoft Partner we provide clients with a comprehensive range of IT solutions from the world’s leading developer of software systems and applications. This means you are using the latest technology to give you that all important competitive edge in a world where speed of service and reliability are so important.

Being independent, we are not incentivised to sell you additional services or products just for the sake of them. We simply devise bespoke IT packages that specifically meet your business needs.

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Security

Cyber security and Cyber Essentials, built in

Security is part of the service, not an extra: multi-factor authentication enforced on every account, anti-virus and anti-spam on every device, and daily backups. Every system we manage is kept to the Cyber Essentials standard, the UK government-backed baseline against the most common cyber attacks, whether or not you hold the certificate.

Many attacks on small businesses start with email, through a stolen password or a message pretending to come from you or a supplier, so we lock down Microsoft 365 and your email domain too.

If a customer, tender or insurer asks for Cyber Essentials, we get you ready. For Cyber Essentials Plus, we also support you through the certification body’s audit. Read more about our cyber security work.

Cyber Essentials from £295

Gap check, fixes and help with the assessment, + VAT and the IASME fee. Every business we’ve prepared has passed.

Free security snapshot

A one-page report from AlphaSec, our security brand, built from public records: email spoofing protection, website certificate and software, domain renewal.

Microsoft 365 security

Multi-factor authentication on every account, so a stolen password on its own isn’t enough to get in.

Email security and DMARC

SPF, DKIM and DMARC set up properly, so nobody can easily send email pretending to be you.

Our services

Everything your IT needs, from one team

Around day-to-day support, we look after the rest of your technology, so there’s one number to call.

Managed IT services

Unlimited support, monitoring, backups and security for a fixed fee per user.

Co-managed IT

Working alongside your own IT person or team, covering the areas you agree with us.

Microsoft 365 support

Email, Teams, SharePoint and OneDrive set up properly, with licences supplied and managed.

Backup and disaster recovery

Daily backups checked by our team, and a plan for getting you working again if the worst happens.

Network and Wi-Fi

Office networks, firewalls and Wi-Fi set up securely and kept up to date.

Business phone systems

Help choosing and running an office phone system, working alongside our telecoms partners.

IT projects and office moves

Moves, migrations and upgrades planned with you and quoted up front.

Cloud

Honest advice on cloud or a server in the office, then a move with as little disruption as possible.

AI and Copilot

Microsoft Copilot licensed and switched on safely. For AI automation, see our sister business AlphaOps.

Cyber security

Your security reviewed and improved, and Cyber Essentials support from £295 + VAT.

Testimonials

Our Lovely Customers

5.0 rating on Google

Who we look after

Professional firms and growing businesses

Ross Owen founded Alphabyte IT in 2009 after working in IT at large Cardiff law firms, and professional firms are still at the heart of what we do. We look after:

Where we work

Across Cardiff and South Wales

We support businesses in every part of Cardiff, from the city centre and Cardiff Bay to the business parks at Cardiff Gate and St Mellons, and across South Wales, including:

Questions

IT support in Cardiff: FAQs

Where is your office in Cardiff?

We’re at 9/10 Connies House, Rhymney River Bridge Road, Cardiff CF23 9AF, in east Cardiff on the Newport side of the city, close to the A48 Eastern Avenue. Alphabyte IT Limited (company number 07014261) was founded in 2009 by Ross Owen, our Managing Director.

Do you cover the whole of Cardiff, and is onsite support extra?

Yes, every part of Cardiff, and onsite visits aren’t charged extra: support is unlimited by phone, remotely and onsite within the monthly fee.

What’s the difference between IT support and managed IT services?

IT support usually means fixing problems when something goes wrong. Managed IT services means a provider takes ongoing responsibility for your IT: support when you need it, plus monitoring, updates, backups and security in the background, for a fixed monthly fee. Our service is both.

Do we need Cyber Essentials certification?

Only if someone asks for it, and many do: UK central government asks for it (or equivalent controls) on some contracts, and many councils, larger companies and insurers ask for it. We keep every system we manage to the standard anyway, so for most of our clients the certificate is mostly paperwork. Certification support costs from £295 + VAT, plus the IASME assessment fee.

Do you support staff who work from home?

Yes. Remote support works the same wherever someone is working, and the protection we put in place, such as multi-factor authentication and anti-virus, covers laptops used at home as well as in the office.

Switching provider

Switching from another IT provider

Most businesses that come to us already have IT support and want quicker answers, the same people each time, or a service that covers what they thought they were paying for.

Moving is easier than most people expect. It usually takes one email from you to your current provider. We assess your systems for free, agree a plan with you and handle the handover. See how our easy transfer works.

Honest advice

When you might not need us

If you’re a very small business with a couple of laptops and everything in Microsoft 365, a full managed service may be more than you need, and we’ll tell you so. If you already have your own IT person, co-managed IT lets us work alongside them rather than replace them.

And if your current provider answers quickly, keeps you secure and backed up, and you’re happy, there’s no reason to move. A free security snapshot is an easy way to check one part of that without changing anything.

Let’s get you transferred across

It’s a Piece of Cake to Transfer to Us

We handle everything so there is no need to worry about any of the transfer process. We have done it many times before!

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An Alphabyte IT team member working on a laptop

Let’s answer some

Commonly Asked Questions

How much does IT support cost?

Our managed IT support starts from £40 per user per month + VAT, covering unlimited support by phone, remotely and onsite, plus monitoring, backups and security. See our pricing.

What types of IT services do you offer?

We offer a comprehensive range of IT services tailored to meet the needs of businesses of all sizes. Our services include network security, cloud computing, data backup and recovery, IT consulting, managed IT services, helpdesk support, and more. Our IT management service includes an unlimited amount of IT support and administration, remotely and onsite where required.

How quickly can you respond to IT issues or emergencies?

If an IT problem stops your business working, call us and we’ll typically pick it up straight away. Our response times are backed by an SLA, and most issues are fixed remotely without anyone needing to visit.

Do you offer customisable IT solutions for our specific business needs?

Yes, absolutely. As an independent IT services provider, we believe in providing personalised solutions tailored to the unique requirements of each client. Our team will work closely with you to understand your business goals and develop customised IT solutions that meet your needs and budget.

What sets your company apart from other IT service providers?

Our goal is to build long term working relationships with our clients, and each of our client’s users is on first-name terms with each of our team members. What sets us apart is our unwavering commitment to keeping your business operating at all times. We prioritise trust, reliability, and exceptional service. Our team of highly skilled IT professionals continuously strives for excellence in everything we do.

How do you ensure the security of our sensitive data?

Security is our top priority and we strive to keep each of the systems we manage to the Cyber Essentials standard, even if you decide not to go for the actual CE certification. As standard we implement robust security measures, including firewalls, antivirus software and encryption to safeguard your sensitive data against cyber threats.

Can you assist with migrating our data to the cloud?

Absolutely. We have extensive experience in cloud computing and can assist with migrating your data to the cloud securely and efficiently. Whether you’re considering a partial or full migration, we’ll work with you to develop a customised plan that minimises disruption to your business operations.

What kind of ongoing support do you provide after implementation?

Our commitment to your success doesn’t end after implementation of a project. We provide ongoing support and maintenance to ensure that your IT systems remain optimised and secure at all times. Whether you have questions, need troubleshooting assistance, or want to explore new technology solutions, our team is here to help every step of the way.

How difficult is it to switch IT services to your company?

We make your move to us as easy as possible with our easy transfer process. Typically you will need to send a single email and we’ll take care of the rest!

Can you provide references from other clients?

Absolutely! Get in touch with us today and we can arrange references from happy clients in your industry.

Also from the Alphabyte Group

Alphabyte IT is one of four specialist services from the same Cardiff company. If you need a hand with something else, you're in good company.

Meet the group

AI & automationalphaops.

Practical AI and workflow automation that takes the busywork off your team, starting with a free automation audit.

Visit AlphaOps →Cyber securityAlphaSec

Cyber security without the scare stories: Cyber Essentials, Microsoft 365 security and email protection, starting with a free security snapshot.

Visit AlphaSec →WebsitesAlphaPixel

Websites for professional firms. We redesign your homepage first, for free, so you can see it before you spend a penny.

Visit AlphaPixel →

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How To Get Started With Us

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